Improve the Customer Experience with IVR

Empower your customers with an Interactive Voice Response system that helps them navigate your organization via touch-tone dial pad or their voice.

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Boost team productivity

with streamlined communications & enhanced collaboration.

One number

for all communication types:

•Phone

•Video calling

•SMS messaging

•Fax

Works on any device

without the need for additional equipment.

•Mobile app

•Softphone

•Desk phones

Trusted by businesses who value the power of connection.

Full-featured business communications, simplified.

Experience the future of business communications with Ultatel’s AI-powered cloud phone system. Our platform is a complete communications solution with all the features modern businesses need.

Feature Spotlight

Unified Business Communications

Phone, video conferencing, SMS/MMS, chat, fax, presence management & more all-in-one.

AI-Powered Features

Enjoy AI-powered features like voicemail transcription, sentiment analysis, and on-demand call transcripts with every plan

Voice, Text & Fax with One Number

Single phone number capable of receiving voice calls, text messages, and faxes.

Voicemail-to-Email Notifications

Convert voicemail messages to text and/or audio and send directly to a user’s email.

Advanced Call Handling

Routes incoming calls to the proper queue and the most appropriate agent based on pre-defined strategies.

Desktop Phones & Hardware

Conference phones include built-in microphones and speakers that accommodate multi-person calls.

What is IVR?

Interactive Voice Response(IVR) is a response system that allows customers to navigate their way to the right person or department by using the touch-tone dial pad or their voice. At Ultatel, all plans include a full-featured, customizable IVR that can be programmed to meet the unique needs of your organization.

You can set your IVR menu up using industry best practices or to reflect your customers’ expectations. If needed, our support team is always available to assist your organization with IVR setup, 24/7/365.

Lower monthly cost. Better value. First-class support and service.

Say goodbye to the limitations of your old phone system and hello to cloud communications technology.

Why Use the Ultatel Hub?

Any Device, Anytime

Whether you’re on your mobile on-the-go, at your desktop during work hours, lounging with your tablet, or working remotely on your laptop, Ultatel Hub ensures you’re always plugged in.

Simplified Communications

All your conversations, whether a crucial video conference or a simple text, are integrated seamlessly, making business communication a breeze.

One Platform, Limitless Possibilities

Dive into the world of unified communications where there’s no limit to what you can achieve. From sending faxes to joining meetings, you can do it all without ever leaving the Ultatel Hub.

What is Ultatel?

Ultatel brings together phone calls, video conferencing, SMS, chat, fax and more into one intelligent business VoIP platform.

Ultatel seamlessly integrates with your existing business systems, delivering a unified communications experience that simplifies workflows, enhances productivity, and drives customer satisfaction – all powered by AI for smarter interactions and deeper insights.

Ultatel Cloud Phone System Plans

Find the Perfect AI-Powered Cloud Phone System for Your Business

Reliable calling, seamless collaboration, and intelligent insights. Choose your plan and transform your communications.

Every plan now comes packed with AI-powered features — from seamless call transcription and smart note-taking to quick drafting and translation of texts and chats.

Ultatel Essential

Starts at

$18

Per month / user

Ideal for: Teams & businesses needing reliable, high-quality calling with core AI insights like voicemail transcription and basic call analysis to enhance communication efficiency.
Focus on: Crystal-clear voice, essential messaging, and foundational AI to understand your conversations better.

Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video) on Any Device
Unlimited US & Canada Calling
Basic Internet Fax
Business SMS and MMS
Video Conferencing Up to 50 Participants
Single-Level Auto-Attendant, IVR and ring groups
Build in Reports and Call Analytics
Single Sign-On (SSO)
24/7 Chat & Phone
Reliable calling, foundational AI for understanding.

Reliable calling, foundational AI for understanding.
AI Voicemail Transcription
Basic Sentiment Analysis
On-Demand Call Transcripts (limited)

Ultatel Premium

Starts at

$24

Per month / user

Ideal for: Businesses seeking robust collaboration tools, deeper call intelligence through a broader AI suite, and enhanced productivity features for everyday operations.
Focus on: Advanced call management, integrated AI for sentiment & topic analysis, and seamless team collaboration across devices.

Everything in Essential, Plus
Auto call recording
Call monitoring and whispering
Multi-Level IVR
Call Queues
Ring Groups
Queue Callback
Auto Voice Recording
Video Conferencing Up to 100 Participants + Meeting Recording
Enhanced Analytics Dashboard
+ Popular CRMs (Zoho, HubSpot Lite)
Advanced Single Sign-On (SSO)
Robust collaboration, deeper call intelligence & AI efficiencies.
Basic Topic ID

All Calls Transcribed by AI
Detailed Sentiment Analysis
AI Call Summaries

Ultatel Ultimate

Starts at

$34

Per month / user

Ideal for: Organizations requiring the most advanced AI capabilities for comprehensive conversational intelligence, enterprise-grade control, premium integrations, and top-tier support.
Focus on: Maximizing operational efficiency with a full suite of AI tools, real-time analytics, extensive customization, and strategic communication insights.

Everything in Premium, Plus
Video Up to 250 Participants + Advanced Features (Breakout Rooms, AI Live Transcription)
Advanced IVR, Advanced Queues, Auto Voice & Video Recording (Policies)
SMS/MMS: 1000 messages/user/month
Comprehensive AI-Driven Analytics Dashboard
+ Advanced CRMs (Salesforce, Zendesk), APIs, MS Teams Integration
+ Custom Roles & Permissions
Priority Support, Opt. Dedicated Account Manager, Strategic Onboarding
Advanced AI, comprehensive intelligence, enterprise control & premium integrations.